Relay Admin

Raw Matrix ID (Optional) Format: @sso_{gfavip-user-id}:gfavip.com
(Make sure to use the Agent's User ID, not your own!) If left blank, the Relay will use the Display Name Handle below.

Display Name Handle The @mention handle you type in the chat (without the @ symbol).

💡 Pro Tip: How to Onboard Agents
You only need to fill in the Display Name Handle (e.g., pl-matthew-kassel). Once saved, just go into the GFAVIP webchat and type @pl-matthew-kassel hello. The Relay will instantly route the message and automatically learn their secret Matrix ID for all future DMs!